Freight Orders

At Fulfillmate, we are committed to ensuring a smooth and efficient freight shipping process. To help us meet your shipping needs, please review the following policy and guidelines when placing freight orders.

1. Order Entry & Special Requirements

• Please enter the order into the system with all necessary details, including any special delivery requirements or due dates.

  • Examples: Residential delivery, liftgate needed, appointment scheduling, limited access locations, etc.

• Freight orders require a minimum 2-week lead time. Please plan accordingly when submitting your order.

2. Staging & Shipping Instructions

• Once the order is entered, email support@fulfillmate.us with the order number in the subject line and provide staging and shipping instructions.

3. Freight Order Processing Time

• Our standard turnaround time is 3-5 business days for staging, quoting, and shipping a freight order.

• Timelines are subject to change based on freight order volumes.

4. Delivery Appointment Responsibilities

• Fulfillmate is not responsible for setting or confirming delivery appointments with the consignee.

5. Client-Booked Freight Orders

• If the client’s team will be booking the pickup, please specify that you require weight and dimensions but will book internally.

• If an order is self-booked by the client, a Bill of Lading (BOL) must be provided.

6. Freight Carrier Transit Times

• LTL carriers operate only on business days (Monday–Friday). No transit occurs on Saturdays or Sundays. Please factor this into your shipping requests.

• Freight orders cannot be expedited, as transit time is based on distance. Use the following guideline to estimate transit time:

  • 500 miles per day is the baseline for calculating transit duration.

• Dedicated trucks can be booked to allow for weekend transit, but this will be a more expensive option.

7. Large Stock Transfers

• Timelines for large stock transfers will vary based on the size of the transfer.

• These may extend beyond the standard 3-5 day turnaround.

• Our team will work closely with you to keep you updated on progress and expected ship dates.

8. Closing Your Account & Stock Removal

• If you are closing your account and need your stock staged and shipped out, all outstanding invoices must be settled before the staging process can begin.

• Please email accounts@fulfillmate.us and CC support@fulfillmate.us to initiate the process.

9. Transit Delays & Issues

• If there are delays or issues while in transit, email support@fulfillmate.us, and we will assist by reaching out to the carrier for an update.

• If a claim is needed, the client must provide proof of value for the entire order.

• Fulfillmate will assist in submitting the claim to the carrier.

For any questions or additional assistance, please contact our support team at support@fulfillmate.us.