Rate Shop Requests

Purpose:
To outline the process for handling rate shop requests for prospective Parcel and Freight (LTL) orders, including associated costs and turnaround times.

Parcel Rate Shop Requests

Turnaround Time:

• All parcel rate shop requests will have a 24-hour turnaround time from the time of request submission.

Associated Charges:

• If the order is not shipped, you will be charged for:

  • Pick and Pack Fees: Based on the number of items and quantities handled.

  • Restocking Fee: Applied based on the volume and nature of the items processed.

• If the order is shipped, it will be charged as a normally processed order according to standard rates and billing.

Freight (LTL) Rate Shop Requests

Turnaround Time:

• All LTL rate shop requests will have a 48-hour turnaround time from the time of request submission.

Associated Charges:

• If the order is not shipped, you will be charged for:

  • Hourly Staging Fee: $45 per hour for handling and staging the freight.

  • Restocking Fee: Applied based on the number of items and quantities handled.

• If the order is shipped, it will be charged as a normally processed freight order according to standard rates and billing.

Implementation & Compliance:

• All requests need to be emailed to support@fulfillmate.us.

• An order needs to be created in extensiv, including any notes/special instructions

• Any deviation from the outlined procedure requires prior approval from management.