Returns

At Fulfillmate, we strive to ensure a seamless return process for our clients. Our return policy outlines the procedures we follow when processing returned items at our fulfillment center.

    1. Return Label & Customer Instructions

• When a return is initiated by the customer to the client, the client must process the return through their store/system and provide a return label to their customer.

• The customer must include their order receipt with the customer name and order number inside the package.

• This information is essential for our team to correctly identify and process the return in a timely manner.

2. Receiving Returns

• All returned items will be received as a receipt entry into our system.

• The return will be logged and documented, including any relevant order details.

• The package contents will be reviewed to confirm the returned items match the original order.

• Return notifications can be sent to a designated email(s)

• All received returns can be viewed with extensive under the receipts section.

3. Quality Check

• A basic quality inspection will be conducted to assess the condition of the returned item.

• If the item is in good condition, it will be marked as such and processed accordingly.

• If the item shows signs of damage or does not meet resale standards, it will be marked as damaged and handled per the steps below.

4. Restocking Process

• Returned in Good Condition: The item will be added back into inventory and made available for future orders.

• Returned as Damaged: The item will be placed on hold in a quarantine location for further review or disposal, based on client instructions.

5. Shipping & Processing Timelines

Shipping:

• Please allow up to two weeks for the return to be delivered to our facility.

• Delivery time will depend on when the customer ships the item, along with any transit delays.

Processing:

• Once received, our standard turnaround time is 2 business days to process the return and create the receipt in our system.

• In some cases, processing time may vary due to warehouse constraints. Our fulfillment centers are surrounded by other docks and businesses, and deliveries can sometimes be misrouted to incorrect doors or docks, requiring additional time for our team to locate the shipment.

6. Additional Processing & Fees

• If any additional processing steps beyond the standard return procedure are requested, including but not limited to:

  • Repackaging

  • Refurbishment

  • Special handling or rework

  • Additional inspections or compliance checks
     Additional fees will apply based on the complexity and resources required.

• Any requested services must be communicated in advance, and pricing will be provided based on the nature of the request.

  At Fulfillmate, we strive to ensure a seamless return process for our clients. Our return policy outlines the procedures we follow when processing returned items at our fulfillment center.
  
      1. Return Label & Customer Instructions

  • When a return is initiated by the customer to the client, the client must process the return through their store/system and provide a return label to their customer.

  • The customer must include their order receipt with the customer name and order number inside the package.

  • This information is essential for our team to correctly identify and process the return in a timely manner.

• 2. Receiving Returns

  • All returned items will be received as a receipt entry into our system.

  • The return will be logged and documented, including any relevant order details.

  • The package contents will be reviewed to confirm the returned items match the original order.

  • Return notifications can be sent to a designated email(s)

  • All received returns can be viewed with extensive under the receipts section.

• 3. Quality Check

  • A basic quality inspection will be conducted to assess the condition of the returned item.

  • If the item is in good condition, it will be marked as such and processed accordingly.

  • If the item shows signs of damage or does not meet resale standards, it will be marked as damaged and handled per the steps below.

• 4. Restocking Process

  • Returned in Good Condition: The item will be added back into inventory and made available for future orders.

  • Returned as Damaged: The item will be placed on hold in a quarantine location for further review or disposal, based on client instructions.

• 5. Shipping & Processing Timelines

  Shipping:

  • Please allow up to two weeks for the return to be delivered to our facility.

  • Delivery time will depend on when the customer ships the item, along with any transit delays.

• Processing:

  • Once received, our standard turnaround time is 2 business days to process the return and create the receipt in our system.

  • In some cases, processing time may vary due to warehouse constraints. Our fulfillment centers are surrounded by other docks and businesses, and deliveries can sometimes be misrouted to incorrect doors or docks, requiring additional time for our team to locate the shipment.

• 6. Additional Processing & Fees

  • If any additional processing steps beyond the standard return procedure are requested, including but not limited to:

    • Repackaging

    • Refurbishment

    • Special handling or rework

    • Additional inspections or compliance checks
       Additional fees will apply based on the complexity and resources required.

  • Any requested services must be communicated in advance, and pricing will be provided based on the nature of the request.