Fulfillmate Delivery SOP

Packing Slip Requirement (All Locations)

Every inbound delivery must include a physical packing slip attached securely to at least one pallet in the shipment.

The same packing slip must be emailed in advance when scheduling the delivery.

Shipments without a packing slip will not be received until we are provided a packing slip.

 Container/Pallet deliveries Process and Requirements(All Locations)

1.1 Pre-Arrival Notification:

- Client creates a receipt in extensive for their shipment

-Email packing list, delivery notice, and receipt Transaction/reference number to support@fulfillmate.us.

- Attach the packing list to one pallet.

1.2 Delivery Appointment:

- Schedule via email to support with at least 48-hour notice.

- PO# or Container # and number of cartons/pallets required plus confirmation of floor load vs palletized. 

1.3 Day-of-Delivery Issues:

- Notify warehouse via email of delays or changes.

1.4 Receiving Protocol:

- Warehouse checks packing slip and inventory.

- Discrepancies/damages or other issues communicated to client.

- standard unload time is 2 hrs. Additional loading time will be charged to client. 

- Deliveries cannot be received without a packing slip

1.5 Receiving Timeline:

- There is a 48-hour business day turnaround time for fulfillmate to receive in new stock deliveries

- Floor loaded containers require an additional 24-48 hours to be palletized and processed. 

Parcel deliveries (All Locations)

1.1 Pre-Arrival Notification:

- Client creates a receipt in extensive for their shipment

- Email Tracking number(s), packing list, delivery notice, and receipt Transaction/reference number to support@fulfillmate.us.

- Attach the packing list to one box(es)

- A packing list must be both emailed and physically included with every shipment.

1.2 Day-of-Delivery Issues:

- Notify warehouse via email of delays or changes.

1.3 Receiving Protocol:

- Deliveries cannot be received into stock without a packing slip

- Warehouse checks packing slip and inventory.

- Discrepancies communicated to the client.

- All delivery emails should go to: support@fulfillmate.us unless otherwise stated.

1.4 Receiving Timeline:

There is a 48-hour business day turnaround time for fulfillmate to receive in new stock deliveries

Delivery Info/Contacts (All Locations)

1. North Carolina Warehouse – Hickory, NC

Address:

1210 25th St Pl SE, Hickory, NC 28602

Dock Hours:  8am-11am EST || 1pm-3pm EST

Contact:

Email: support@fulfillmate.us

Phone: 

Tracey Parham (Operations Manager):(828) 234-5960

Desmond Parham (Warehouse Manager): 828-578-9934

2. San Diego Warehouse – Market St

Address:

5275 Market St, Suite A, San Diego, CA 92114

Dock Hours: 7:00 a.m. - 2:00 p.m. (No unloading after 2:00 p.m.)

Contact:

Email support@fulfillmate.us 

Phone: Cameron Sisti (Warehouse Manager) || 619-990-3490 

3. Carson, CA Warehouse 

Address:

2201 E Carson St, Building 3, Carson, CA 90810

Dock Hours: Mon-Fri, 8:00 a.m. - 1:00 p.m.

Contact: 

Email: support@fulfillmate.us

Phone:  Jaime Lopez(Warehouse Manager) | 804-495-4479 

4. San Francisco Bay Area Warehouse – Fremont, CA

Address: 40577 Albrae St, Suite E, Fremont, CA 94538

Dock Hours: Mon-Fri, 9:00 a.m. - 3:00 p.m. PST

Contact: 

Email: support@fulfillmate.us

Phone: Raymond Moreno (Warehouse Manager) || 510-354-3000